We stand by our products, so you can feel confident that your purchase is covered by our 12 month warranty.
We’ll get you back in your gear as quickly as possible.
There's no need to register your 2XU gear for warranty. Simply keep a copy of your receipt and send it through to us with a description of the fault, should you need to make a warranty claim.
2XU Warranty on all products (excluding wetsuits) is 12 months from the date of purchase, when purchased from 2XU or an authorized 2XU retail partner. If purchased from a 2XU authorized retail partner, please contact the partner to make your warranty claim.
Where allowed by law, the 2XU Warranty does not apply to purchases from unauthorized sellers, including unauthorized Internet sites.
Your 2XU products are supported with a manufacturer’s warranty that covers seams and logos.
Warranty becomes void if you have not followed the care instructions written on the label.
Warranty is not valid for standard wear and tear.
Product that is covered by repair or warranty must have a return authorization number before being returned.
2XU will not accept a warranty return without a return authorization number.
To receive a return number, please fill in & submit the online form at https://www.2xu.com/au/returns-and-exchanges.html?lang=en_NZ. Proof of purchase from an authorized 2XU retail partner is required. Please ensure you include the below information in the Comments section and upload images of the damage/fault.
Ship to Address:
State / Post Code:
Proof & date of purchase:
Your 2XU performance swimming wetsuit is supported with a warranty on both manufacture and materials for two years from date of purchase.
2XU Warranty on wetsuits is 24 months from the date of purchase.
Wetsuit Warranty becomes void if you have not followed the care instructions provided by any of the following means:
- You have exposed the suit to chlorine;
- You have exposed the suit to extreme heat and direct sunshine;
- You have exposed the suit to prolonged bacteria and other harsh abrasive substances such as Petroleum Jelly (Vaseline, Paw Paw ointment etc)
2XU will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.
We have the right to inspect claimed damages to suits and decide on outcome and cause of damage.
If we find the suit to be faulty at the fault of the customer, 2XU will not pay for suit repairs.