SHIPPING AND TRACKING
When will my order arrive?
Orders shipped with our Standard Delivery service will arrive between 1-5 business days after dispatch.
How much does delivery cost?
Orders under $100 incur a $8.95 fee. Delivery is free for orders over $100.
What if I need my garment sooner?
If you’ve got an event coming up on the weekend or you simply can’t wait for your garments, 2XU Australia has you covered. We offer an Express Shipping option for $12.50, which ensures 1-2 business day delivery for orders made before 10:00am. For some rural areas, deliveries with Express Shipping may take 3 days.
How will I know if my order has been shipped and how do I track it?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.
What if my order doesn’t reach me?
If you suspect that your order has been delivered to the incorrect address or has been lost by the courier, please contact us immediately via firstname.lastname@example.org so that we locate your parcel.
Can I redirect my delivery after it’s been dispatched?
In most cases we are able to issue a redirection request to our couriers. Simply send an enquiry via email@example.com with your new delivery address so that we can assist you. Please know that this may take up to 24 hours.
Does 2XU Australia ship internationally?
We cannot ship an order internationally from our Australian website. Please be aware that orders placed via third party freight or shipping forwarder to countries outside of Australia are done so at your own risk and safe delivery cannot be guaranteed. To purchase our products outside of Australia, contact your local distributor. You can find a complete list of our international distributors at here.