Warranty

To deliver high performance service to our high performance customers, we’ve set up the following 2XU Warranty Form.

 By completing this form, you’ll enable us to verify your purchase even if you lose that all important 2XU receipt.

General Warranty Info

  • Your 2XU Warranty (Proof of Purchase) Form must be completed within seven days of purchase (see form below)
  • If you have already filled out the 2XU Warranty Form and need to replace your product, please see instructions below under "Clothing and Accessory Warranty"
  • All post-purchase product enquiries should firstly be directed to the store of purchase.  In the case that the store cannot rectify the issue, your query should be directed to the distributor of 2XU apparel in that particular region
  • All 2XU Wetsuits have a 2 year warranty.

2XU Warranty Form.

*PLEASE NOTE... This form is used ONLY to verify your proof of purchase if you lose your receipt.

If you need to replace your product under warranty, please see instructions below under "Clothing and Accessory Warranty" or contact store@2xuusa.com.

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Clothing and Accessory Warranty – 12 month

Your 2XU clothing and accessories are supported with a warranty on both manufacture and materials for one year from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics.

2XU will not replace an item under warranty for a different product. Items under warranty will be replaced by the same (or updated) product model.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wash instructions and take all reasonable precautions to maintain the garment. Exposure to elements such as extreme heat, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty.

2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

Instructions

Product that is covered by repair or warranty must have a return authorization number before being returned. 2XU will not accept a warranty return without a return authorization number. To receive a return number, email the below information to store@2XUusa.com.

Name:
Ship to Address:
City / State / Zip:
Phone Number:
Item / Style #:
Color and Size:
Picture (defaulted part):
Proof & date of purchase:

Wetsuit Warranty – 24 months

Your 2XU performance swimming wetsuit is supported with a warranty on both manufacture and materials for two years from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics. 2XU will not cover wetsuits under warranty if they have been altered or repaired from an outside source other than 2XU.

2XU will not replace an item under warranty for a different product. Items under warranty will be replaced by the same (or updated) product model.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wetsuit care instructions on the original swing tag, and take all reasonable precautions to maintain the garment.

Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene in your 2XU wetsuit. 2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment

Instructions

Product that is covered by repair or warranty must have a return authorization number before being returned. 2XU will not accept a warranty return without a return authorization number. To receive a return number, email the below information to store@2XUusa.com.

Name:
Ship to Address:
City / State / Zip:
Phone Number:
Item / Style #:
Color and Size:
Picture (defaulted part):
Proof & date of purchase:

If you are still unsure of your warranty rights or have any questions relating to 2XU product warranty, please contact us at store@2XUusa.com

 

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