Warranty

To deliver high performance service to our loyal, high performance customers, we’ve set up the following 2XU Product Warranty Registration Form.

 By completing this form, you’ll enable us to verify your purchase even if you lose that all important 2XU receipt.

General Warranty Info

  • Your 2XU Warranty must be registered within seven days of purchase
  • All post-purchase product enquiries should firstly be directed to the store of purchase.  In the case that the store cannot rectify the issue, your query should be directed to the distributor of 2XU apparel in that particular region
  • All 2XU Wetsuits have a 2 year warranty.

Please complete the form below.

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  • Join Team 2XU
     

 

Clothing and Accessory Warranty – 12 month

Your 2XU clothing and accessories are supported with a warranty on both manufacture and materials for one year from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wash instructions and take all reasonable precautions to maintain the garment. Exposure to elements such as extreme heat, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty.

2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

Note: Please provide a photo of the defaulted product with your warranty replacement request to store@2XUusa.com

Product that is covered by repair or warranty must have a return authorization number before being returned. 2XU will not accept a warranty return without a return authorization number. Contact store@2XUusa.com to receive a return number if needed. 

Wetsuit Warranty – 24 months

Your 2XU performance swimming wetsuit is supported with a warranty on both manufacture and materials for two years from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics. 2XU will not cover wetsuits under warranty if they have been altered or repaired from an outside source other than 2XU.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wetsuit care instructions on the original swing tag, and take all reasonable precautions to maintain the garment.

Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene in your 2XU wetsuit. 2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

Note: Please provide a photo of the defaulted wetsuit with your warranty replacement request to store@2XUusa.com

Product that is covered by repair or warranty must have a return authorization number before being returned. 2XU will not accept a warranty return without a return authorization number. Contact store@2XUusa.com to receive a return number if needed.

If you are still unsure of your warranty rights or have any questions relating to 2XU product warranty, please contact us at store@2XUusa.com

 

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