Returns and Exchanges

RETURNS

Extended Returns Period:ย ย Items purchased in November and December can be returned or exchanged until January 15th 2023.

Our change of mind policy applies in addition to, and does not affect your statutory rights. 2XU has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.

  • Items purchased online must be returned via the online return portal
  • Items purchased from a 2XU authorised partner, must be returned to the store of purchase.

We will allow a change of mind return for refund or exchange, provided that the item in question is:

  1. A full price item purchased at uk.2xu.comย 
  2. Returned within 30 days of purchase
  3. In original purchased condition with tags attached
  4. In original & undamaged packaging
  5. Has not been worn
  6. Not underwear or socks; and
  7. Not damaged in any way

2XU takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely.

EXCHANGE

If you wish to change your item for another size, you may do so via ourย returns portal. After submitting your exchange via the return portal, we recommend posting your items back at your earliest convenience.

Your selected exchange item will not be reserved until your return parcel is in transit. Should you delay posting your items back to us for any length of time, we cannot guarantee that the item you have selected will still be available.

Once you have dropped off your exchange item withย Royal Mail, we will organise for your replacement item to be shipped to you right away.

Online orders can not be exchanged in retail stores.

REFUND

We are happy to offer a full refund on all full priced items, excludingย Swimsuitย and socks, for up to 30 days from purchase provided the items meet the above requirements.

Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment.

Item/s that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

Once we have received and confirmed the returned products comply with our returns policy, refunds will be processed within 10 working days. (Allow for longer during the Christmas and New Year Period).ย ย Refunds will be credited back into the original account of payment.

If you have selected to exchange your item, your new order will be shipped upon receipt and inspection of your exchange item.

Please Note: Online returns can NOT be processed in store. You can submit your return via ourย returns portal.


When will my purchase be refunded?
We will process your refund as soon as weโ€™ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 10 business days depending on your bank. (Allow for longer during the Christmas and New Year Period).

I think my item might be faulty on arrival?
Our change of mind policy applies in addition to, and does not affect your rights, under consumer Law. If you believe that you have received a faulty item, please submit a request for return or exchange via our returns portal.

ย