Returns + Exchanges
We hope you love our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.
If you need to refund or exchange an item, please contact Shopatron or 2XU at the earliest convenience prior to returning the product to us.
Returns and Exchanges Policy
If you change your mind about your purchase, 2XU is happy to exchange the item as long as it is in new condition, unused, unopened and unworn and returned within 30 days of original dispatch.
Unless the product is faulty, all additional postage costs for returning items will be at your expense.
Note: All returns must be process through your Shopatron account within 30 days of purchase.
We’re happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.
If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to 2XU, as well as the further postage on the replacement item.
Note: If you need to exchange an item, please contact firstname.lastname@example.org to receive proper exchange instructions.
Clothing must be returned within 30 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the return.
How to Return Items
Before you return an item(s), please make sure to process your return through your Shopatron account within 30 days of the original purchase. Shopatron will issue a return authoization number when a request to make a return is submitted.
Note: When returning items, please follow all of the Shopatron return instructions. 2XU will not accept a return/exchange without a Shopatron return authorization number.
Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
** IMPORTANT – 2XU takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.